Check spam and junk folders, then contact the organization that issued your credential. Only the issuer can authorize changes to credential details.

Issuers can check Emails in their workspace for delivery progress and failures. Check the recipient address before resending.

Issued credentials retain the design and details captured when they were issued. Editing a template does not rewrite an existing credential.

Open a support conversation in your dashboard for saved messages and attachments. Never send passwords, API keys or payment card details.